Refund policy
At Talexso, we believe fashion should feel effortless and enjoyable from the moment you shop to the moment your order arrives. If something isn’t quite right, we’re here to make the return process simple and stress-free.
Return Window
You have 60 days from the date your order is delivered to request a return.
Return Conditions
- Items must be unused and unworn
- Items must be in their original condition
- All original packaging must be included
We do not charge any restocking fees.
How to Start a Return
To begin your return, simply email us at support@talexso.com and include your order number. Our team will guide you through the next steps.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely.
Exchanges
If you would like a different size or style, exchanges are available upon request. Just let us know in your email and we will assist you.
Refunds
Once your return has been received and inspected, your refund will be processed within 7 business days to your original payment method.
Please note that your bank or payment provider may take additional time to complete the transfer after the refund has been issued.
If you have any questions or need assistance at any point, feel free to reach out to us at support@talexso.com. We’re always happy to help.