FAQs
What is Talexso?
Talexso is a fashion-focused online store offering carefully selected styles designed to help you express your individuality with ease and confidence.
How long does delivery take?
Orders are processed within 1–2 business days, and delivery usually takes 3–7 business days. This means your order should arrive within 4–9 business days. Once your parcel is on the way, you’ll receive a tracking link to follow its progress.
Do you offer free shipping?
Yes, every order includes free shipping. There are no minimum requirements or extra steps—just a simple, smooth checkout experience.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, Shop Pay, UnionPay, and Visa. All payments are securely processed to protect your information.
Can I update or cancel my order?
If your order hasn’t been shipped yet, we may be able to make changes or cancel it. Contact us as soon as possible at support@talexso.com, and we’ll do our best to assist.
Do you accept exchanges?
Yes, exchanges are available. If you need a different size or style, just send us a message and we’ll help you find the right option.
Do you ship internationally?
At the moment, we only deliver within Ireland. This allows us to focus on providing a consistent and reliable local service.
What is your return policy?
You have 60 days from the delivery date to request a return. Simply email us at support@talexso.com, and we’ll guide you through the process step by step.
How long do refunds take?
Once your return has been approved and received, refunds are processed within 7 business days. Depending on your payment provider, it may take a little longer to appear in your account.
Is my personal and payment information safe?
Yes, your security is important to us. We use secure systems to process payments, and we do not store sensitive payment details.
What should I do if my order hasn’t arrived?
First, check the tracking link sent to your email. If your order has not arrived within the expected 4–9 business days, please contact us at support@talexso.com and we will assist you.
Still need help?
If your question isn’t listed here, feel free to reach out anytime at support@talexso.com. We’re always happy to help.